FAQs

We accept secure online payments via Visa, Mastercard, American Express, and PayPal. All credit card transactions are encrypted with the latest SSL technology, ensuring a safe shopping experience.

Select the account icon on the top navigation bar and follow the instructions to create your personal account. Setting up an account lets you save order histories, get order updates, and streamline future purchases.

Yes! Simply contact our support team with your update request via email or phone, and we’ll assist you in modifying your registered details.

• Standard Shipping (5-15 business days) - Free!
• Express Shipping (2-5 business days) - $35 for orders under $39.
• Free for all orders above $300!

Visit our full Shipping Policy for more information.

Most orders are dispatched within 1-2 business days of payment confirmation. Delivery estimates vary depending on your location:

• Standard Shipping: 5-15 business days.
• Express Shipping: 2-5 business days.
  

Delivery times are subject to change on holidays and due to unforeseen shipping courier related delays. Visit our full Shipping Policy for more information.

To provide a seamless shopping experience, we initiate order processing quickly. If you need to cancel an order, please contact us to cancel your order. Any order canceled will be fully refunded with no additional charge. If more than an hour has passed, we’ll still try to assist before the order is dispatched with your selected shipping courier, as we implore our clients to notify us as soon as possible to avoid any inconvenience.

Shipping delays may occasionally occur due to holidays, weekends, or customs processes. We recommend checking your order status in our Order Tracking page to be fully updated on its current position. Should your package be delayed or challenging to track, our customer support team is here to help, just contact us and we’ll be there to assist!

Since we process orders rapidly, it’s essential to double-check your shipping details before confirming the order. If you notice an error, please contact us immediately, and we’ll do our best to assist and modify your order accordingly

Some international orders may incur customs fees, which are determined by your country’s regulations and will be the responsibility of the buyer. We recommend checking local customs policies for an accurate estimate of any potential fees.

After dispatch, you’ll receive a tracking link via email. Visit our Order Tracking page to follow your shipment’s progress. If you can’t find your tracking information, make sure to contact us and we’ll assist you with your matter.

Refused or unclaimed packages may incur additional return shipping fees, so please make sure to accept the delivery. If a return authorization is needed, contact our team first before shipping back any items.

Please visit our Exchange and Return Policy page for more information.

Once we receive the returned item, please allow up to 5 business days for processing. Refunds to credit cards may take an additional 5-10 business days, while PayPal refunds are typically completed within 1-2 business days.

For any product exchanges, initiate a return within 60 days of receipt. Once we confirm the item’s condition, we’ll promptly dispatch your replacement.

Please visit our Exchange and Return Policy page for more information.